Customers require accurate and timely reporting, clear communication of incidents and an escalation process that allows access to decision makers in an emergency. They do not like surprises or half a story. Our online reporting system leads the industry and allows you full and transparent information of a service or incident. We are very likely to have made you aware of an incident and dealt with it before you even knew that it had occurred. By calling us you will have access to a Company Director to assist and take control of the situation within an hour 24/7.